Terms and Conditions SOB99 – Complete Platform User Guide

Welcome to SOB99. This platform is fully managed and operated by SOB99 (hereinafter referred to as the "Platform", "We", or "SOB99"). By accessing the website sob99.win, downloading the SOB99 mobile app, or using any services provided by us, you hereby confirm that you have read, understood, and agreed to be bound by all provisions set out in these Terms and Conditions.

These Terms and Conditions form a legally binding agreement between you as the user ("Member") and SOB99. If you do not agree with any part of this document, please cease using the platform immediately.

SOB99 reserves the right to update or amend these Terms and Conditions at any time. The latest version will always be available on this page, and the most recent update date will be clearly displayed. Continued use of the platform following any amendment constitutes acceptance of the updated terms.

To use SOB99's services, you must meet the following eligibility requirements without exception:

• Aged 18 years and above at the time of registration and while using the platform.
• Be located in a geographic jurisdiction where the use of the SOB99 platform is legally permitted.
• Not listed on any voluntary or mandatory gambling exclusion programme.
• Register as a private individual – registration on behalf of a company, organization, or third party is not permitted.
• Possess full legal capacity to enter into a binding agreement.

Each SOB99 member is only permitted to hold one (1) active account only. Registering multiple accounts is strictly prohibited and may result in the suspension of all accounts and forfeiture of balances.

Registration Information

During registration, you are required to provide accurate, current, and complete information including your full name, email address, phone number, and any other requested details. Providing false or misleading information constitutes a serious violation of these Terms.

Identity Verification (KYC) Process

SOB99 conducts a Know Your Customer (KYC) process as part of our commitment to platform security and regulatory compliance. You may be required to submit the following documents:

• A valid copy of your national ID or passport
• Proof of current residential address (utility bill or bank statement not older than 3 months)
• Proof of the payment method used (e.g., screenshot of your e-wallet account)
• Any additional documents required by the SOB99 compliance team

SOB99 reserves the right to place withdrawals on hold until the KYC process is fully completed. Failure to submit the required documents within the specified timeframe may result in account suspension.

SOB99 supports a wide range of payment methods suited for users in Malaysia, including FPX, local bank transfers, digital wallets, and other methods listed on the platform. All financial transactions are processed through secure, multi-layered encrypted channels.

Deposit

• Minimum and maximum deposit limits vary by payment method and will be displayed during the deposit process.
• Deposits are typically credited to your account shortly after transaction confirmation.
• SOB99 does not charge any processing fees for deposits; however, payment providers may apply their own fees.
• Deposited funds must be used for gaming purposes only and may not be used as savings or investments.

Withdrawal

• Withdrawals will only be processed to the same payment method used for the deposit, subject to anti-money laundering policies.
• Withdrawal requests that have met the bonus wagering requirements will be processed within the specified timeframe.
• SOB99 reserves the right to request additional identity verification before processing withdrawals that exceed certain limits.
• Withdrawals cannot be processed if there is an active investigation related to your account.

SOB99 offers a variety of bonuses and promotions to new and existing members from time to time. All bonus offers are subject to specific wagering (rollover) requirements and eligibility rules.

General Bonus Rules

• Each bonus has its own wagering requirements that must be fulfilled before any withdrawal is allowed.
• Bonuses may only be claimed once unless otherwise stated in the relevant promotion terms.
• SOB99 reserves the right to void bonuses if abuse or fraud is detected in claiming promotions.
• Bonuses are non-transferable between accounts and cannot be directly converted to cash.
• Bonus expiry dates will be stated in the terms of each promotion. Expired bonuses will be forfeited automatically.

Bonus Abuse

Any attempt to abuse the SOB99 bonus system — including but not limited to opening multiple accounts to claim bonuses repeatedly, using automated software, or coordinating with other members to manipulate bonus terms — will result in bonus cancellation and immediate account suspension.

All games offered on the SOB99 platform use certified Random Number Generators (RNG) or are operated live by licensed game providers. SOB99 is committed to ensuring every game is fair and transparent.

Game Results

All game results are final. SOB99 will not reverse or alter valid game outcomes except in cases of documented and verifiable technical failure. In the event of a technical disruption, SOB99 reserves the right to void the affected rounds or bets and return the original stake to the player.

Use of Automated Tools

The use of bots, automated software, artificial intelligence tools, or any mechanism designed to gain an unfair advantage in gameplay is strictly prohibited and may result in permanent account suspension and legal action.

You are solely responsible for maintaining the confidentiality of your password and SOB99 account login details. Do not share your login information with anyone, including family members.

• Use a strong and unique password for your SOB99 account.
• Enable two-factor authentication (2FA) for an added layer of security.
• Log out of your account after each session, especially when using a shared device.
• Notify SOB99 immediately if you suspect your account has been accessed without authorization.

While using the SOB99 platform, you agree not to engage in any of the following activities:

• Fraud, attempted fraud, or any form of dishonest conduct toward SOB99 or other users.
• Money laundering or using the platform for any illegal financial activity.
• Using another person's account or allowing others to use your account.
• Spreading false or misleading information about SOB99.
• Harassing, threatening, or intimidating other users or SOB99 staff.
• Attempting to hack, breach, or disrupt the operations of SOB99 systems.
• Any action intended to manipulate SOB99's games or payment systems.

Violation of any of the above rules may result in permanent account suspension, forfeiture of balance, and legal action where appropriate.

SOB99 reserves the right to suspend or close any user account, with or without prior notice, under the following circumstances:

• Violation of these Terms and Conditions or any related policies.
• Suspected fraudulent activity, money laundering, or platform abuse.
• Failure to complete the KYC process within the specified timeframe.
• Self-suspension request submitted through the responsible gaming feature.
• Instructions from relevant authorities or regulatory bodies.

Voluntary Account Closure

You may request account closure at any time by contacting SOB99 customer support. Prior to closure, any eligible balance will be processed for withdrawal subject to the relevant terms and required identity verification.

The SOB99 platform is provided on an "as is" and "as available" basis. While SOB99 strives to maintain the highest levels of platform availability and stability, we make no absolute guarantees regarding uninterrupted or error-free service.

• SOB99 is not liable for any losses arising from technical disruptions, cyberattacks beyond our control, or extraordinary circumstances (force majeure).
• SOB99 is not liable for financial losses resulting from fair and legitimate game outcomes.
• Links to third-party websites, where applicable, do not imply that SOB99 endorses their content or services.

SOB99 takes a proactive approach to promoting responsible gaming. Our platform provides a range of tools members can use to manage their playing habits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits at your own comfort level.
• Loss Limit: A loss limit can be set to prevent excessive spending.
• Play Break: Request a temporary break from the platform whenever needed.
• Self-Exclusion: Option to self-exclude from the platform for an extended period.
• Reality Check: Periodic notifications on session duration and account activity.

For more information about available tools and support resources, please visit the Responsible Gaming page.

SOB99 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Significant changes will be communicated to members via email or in-platform notice at least 7 days before taking effect, except where immediate changes are required for security or legal compliance reasons.

These Terms and Conditions are governed and interpreted in accordance with applicable laws. Any dispute arising from or in connection with these Terms shall first be resolved through good-faith negotiation. If a resolution cannot be reached, the dispute will be referred to a mutually agreed arbitration body.